Terms of Service

1. Acceptance of These Terms

These Terms of Service govern your access to and use of big-green-egg-grill.myichingshop.com, including the purchase of products offered through the website. The website is operated by Big Green Egg Grill. By accessing the website, creating an account, or placing an order, you agree to these Terms and any policies referenced on the website. If you do not agree, please do not use the website.

2. Services and Products

We provide online retail services for kamado grills, charcoal grills, grill packages, BBQ smokers, grill accessories, charcoal, wood chips, fire starters, pizza accessories, outdoor cooking tools, replacement parts, and related outdoor cooking products. Product availability, specifications, compatibility, packaging, and included components may vary and are subject to the information displayed on the applicable product page.

Product images and colors are provided for reference. Actual appearance may vary due to screen settings, manufacturing variations, or product updates. Before purchasing accessories or replacement parts, you are responsible for reviewing dimensions, specifications, and compatibility information.

3. Eligibility and Acceptable Use

You must have the legal capacity to enter into a binding agreement in your location to place an order. You may use the website only for lawful personal or business purchasing purposes. You must not misuse the website, interfere with its operation, attempt unauthorized access, introduce harmful code, scrape content without permission, or use the website in violation of applicable law.

4. Accounts

You may be able to create an account to manage orders and account information. You are responsible for providing accurate, current, and complete information and for protecting your login credentials. You are responsible for activity conducted through your account unless applicable law provides otherwise. Please contact us promptly if you believe your account has been accessed without permission.

We may suspend or restrict an account when reasonably necessary to protect customers, prevent fraud or misuse, comply with legal obligations, or maintain website security.

5. Orders and Acceptance

Submitting an order is an offer to purchase the selected products. An automated order confirmation acknowledges receipt but does not necessarily mean that the order has been accepted. An order is accepted when we confirm shipment or otherwise expressly confirm acceptance.

We may reject or cancel an order before acceptance due to unavailable inventory, pricing or description errors, payment issues, suspected fraud, shipping restrictions, or legal and compliance requirements. If payment has already been collected for a canceled order, the applicable amount will be refunded to the original payment method, subject to payment-provider processing times.

Please review your order, delivery address, and contact details before submitting payment. Requests to change or cancel an order are not guaranteed once processing has begun.

6. Pricing, Currency, Taxes, and Payment

Unless otherwise stated, prices are displayed in USD. Currency conversion, foreign transaction charges, and exchange rates may be determined by your bank, card issuer, or payment provider.

Product prices may change without notice, but changes will not affect orders already accepted. Shipping charges, taxes, customs duties, import fees, and similar charges may be shown during checkout or collected separately where applicable. Customers are responsible for charges imposed by their destination or payment provider unless the checkout page expressly states otherwise.

You authorize us and our payment providers to charge the payment method submitted for the order total and any clearly disclosed applicable charges. Payment processing is subject to the terms and security procedures of the relevant payment provider.

7. Shipping and Delivery

Shipping availability, methods, costs, and estimated delivery times depend on the product and destination. Any delivery date is an estimate unless expressly stated otherwise. Delays may occur because of carriers, customs processing, weather, supply constraints, address issues, or events outside our reasonable control.

You are responsible for providing a complete and accurate delivery address and for complying with destination-country import requirements. Risk of loss and title transfer as required by applicable law and the stated shipping terms. Please inspect delivered packages and contact us promptly regarding missing, damaged, or incorrect items.

8. Returns, Refunds, and Cancellations

Returns, refunds, exchanges, and order cancellations are governed by the return and refund information displayed on the website at the time of purchase, together with any rights that cannot be excluded under applicable consumer law. Eligibility may depend on the product condition, return period, proof of purchase, reason for return, and whether the item was customized, used, installed, or consumed.

Contact customer service before returning an item to obtain the applicable instructions. Unless required by law or stated otherwise in the applicable policy, unauthorized returns and return shipping costs may not be accepted or reimbursed.

9. Product Use and Safety

Grills, smokers, fuel, ignition products, and cooking accessories involve heat, fire, smoke, sharp surfaces, and other hazards. Read and follow all product instructions, safety notices, ventilation requirements, fuel guidance, and local fire rules. Use products only for their intended outdoor cooking purpose and maintain appropriate supervision and clearance from combustible materials.

Installation, assembly, maintenance, and replacement parts must be handled in accordance with the applicable instructions. You are responsible for confirming that products are suitable for your intended location and use.

10. Product Information and Legal Rights

We aim to provide accurate product and website information, but typographical errors, omissions, or outdated information may occur. We may correct website information and update product details when reasonably necessary. Nothing in these Terms excludes statutory rights or remedies that cannot lawfully be excluded or limited.

11. Intellectual Property

The website and its content, including text, layout, graphics, logos, photographs, product presentation, and software, are owned by or licensed to the relevant rights holders and are protected by applicable intellectual property laws. You may access the website for personal shopping and other lawful, noncommercial use.

You may not reproduce, distribute, modify, publish, sell, license, reverse engineer, or commercially exploit website content without prior written permission from the applicable rights holder. Product names, brand names, and trademarks belong to their respective owners. Their appearance on the website does not transfer any ownership rights to users.

12. Third-Party Services and Links

The website may use third-party payment, hosting, analytics, logistics, or other service providers and may contain links to third-party websites. Third-party services are governed by their own terms and privacy practices. We are not responsible for third-party websites or services outside our reasonable control.

13. Disclaimer and Limitation of Liability

To the maximum extent permitted by applicable law, the website and its content are provided on an as-available basis. We do not promise uninterrupted access or that every website error will be corrected immediately.

To the maximum extent permitted by applicable law, Big Green Egg Grill and its service providers will not be liable for indirect, incidental, special, consequential, or punitive losses, or for loss of profits, revenue, data, or business opportunity arising from use of the website or products. Where liability cannot be excluded, it will be limited only to the extent permitted by applicable law.

These limitations do not apply where prohibited by law, including where liability cannot be limited for fraud, willful misconduct, personal injury, or mandatory consumer protections.

14. Events Beyond Reasonable Control

We are not responsible for delay or failure caused by events beyond our reasonable control, including carrier disruption, natural events, labor disputes, utility or network failures, governmental action, customs delays, public emergencies, or supply interruptions. This provision does not affect rights that cannot be waived under applicable law.

15. Dispute Resolution and Governing Principles

If you have a concern about an order or the website, please first contact customer service at [email protected] with your order number and a description of the issue. We will review the matter and seek a reasonable resolution.

If a dispute cannot be resolved through customer service, either party may pursue available remedies through a court, tribunal, consumer protection body, or other dispute-resolution process with lawful authority. The applicable law and forum will be determined by mandatory legal rules, the parties' relevant locations, and the circumstances of the transaction. Nothing in these Terms restricts mandatory consumer rights or access to a legally available dispute process.

16. Changes to These Terms

We may update these Terms to reflect changes in our services, business practices, technology, or legal obligations. Updated Terms will be posted on the website and will take effect from the stated effective date or, if no date is stated, when posted. Changes will not retroactively reduce rights attached to an order already accepted unless required by law or agreed with you.

17. General Provisions

If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect to the extent permitted by law. A failure to enforce a provision does not waive the right to enforce it later. You may not transfer your rights or obligations under these Terms without our consent, except where applicable law permits otherwise.

18. Contact Us

For questions about these Terms, products, accounts, or orders, contact: